Refund & Return Policy

Refund & Return Policy – WARD
At WARD, customer satisfaction is our priority.

Return Eligibility
Products may be returned or exchanged within 7 days from the delivery date under the following conditions:

Product is unused
Product is in original packaging
All accessories and invoices are included
Product is not physically damaged
Non-Returnable Items
The following items cannot be returned unless defective:

Opened accessories
Used electronic products
Software or digital activation services
Special orders
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours after delivery with photos of the issue.

Refund Process
After inspecting the returned item:

Approved refunds will be issued to the original payment method
Refund processing may take 5–14 business days depending on the payment provider
Shipping Fees
Shipping fees are non-refundable unless the return is caused by our error.

Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrectly shipped.

Warranty
Some products may include warranty coverage as specified on the product page or invoice.